Remote Senior Enterprise Account Director

Cisive; Annapolis (MD); On-site; USD 140,000 - 230,000; Full time

Job summary

Cisive is seeking a Senior Account Director to lead our largest enterprise accounts from Annapolis, MD. You will act as the executive advisor, drive client retention and revenue growth, and partner with cross-functional teams to align client strategies with Cisive’s goals.

The role requires senior-level relationship management, strategic planning, and a proven track record in complex client engagements across healthcare, workforce solutions, or regulated services.

Qualifications

• 10-15 years of progressive experience in strategic account management, enterprise client management, customer success, consulting, or related client-facing leadership roles.
• Healthcare, background screening, workforce solutions, HR technology, or regulated services industry experience strongly preferred.
• Demonstrated success managing large enterprise and strategic client relationships with significant annual revenue responsibility.
• Proven experience partnering with executive leadership and influencing decision-making at senior organizational levels.
• Extensive experience leading complex business initiatives, implementations, and cross-functional projects.
• Strong consultative selling, negotiation, business development, and relationship management skills.
• Exceptional executive presentation, communication, and interpersonal skills.
• Demonstrated ability to identify growth opportunities and drive account expansion.
• Strong analytical, critical thinking, and problem-solving capabilities.
• Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously.
• High degree of professionalism, accountability, and business acumen.
• Advanced proficiency with Microsoft Office Suite, Google Workspace, Salesforce, reporting tools, and project management platforms.

Responsibilities

• Lead and manage a portfolio of Cisive's largest and most complex strategic enterprise accounts.
• Serve as executive-level point of contact and trusted advisor for key client stakeholders, including C-suite.
• Develop and execute strategic account plans aligned with client objectives and Cisive growth.
• Identify and close upsell, cross-sell, and expansion opportunities within accounts.
• Partner with Sales, Product, Operations, Compliance, IT, and Client Services leadership to meet evolving client needs.
• Provide leadership to Account Directors, Account Managers, and Client Services teams.
• Oversee execution of large-scale initiatives, product implementations, integrations, and process improvements.
• Prepare and deliver Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Analyze account performance metrics and drive optimization and growth.

Skills

Executive presence

Strategic account management

Negotiation

Relationship management

Communication

Problem solving

Analytical thinking

Project management

Consultative selling

Cross-functional collaboration

Education

Bachelor's degree in Business, Communications, Marketing, Healthcare Administration, or related field

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Cisive is seeking a Senior Account Director to lead our largest enterprise accounts from Annapolis, MD. You will act as the executive advisor, drive client retention and revenue growth, and partner with cross-functional teams to align client strategies with Cisive’s goals.

The role requires senior-level relationship management, strategic planning, and a proven track record in complex client engagements across healthcare, workforce solutions, or regulated services.