Remote Senior Engineering Support Engineer SRE

Dragos, Inc.; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive Equity Package

Job summary

Dragos, Inc. is seeking a Senior Engineering Support Engineer to serve as a primary escalation point for complex customer issues on a team with deep SRE and platform expertise.

You will own deep-dive investigations into the Dragos application stack, collaborate with engineering and product teams, and help build monitoring and observability practices to keep the platform healthy. You will mentor Tier 1/2 CX staff, contribute to knowledge bases, and participate in on-call rotations to ensure

Qualifications

• 3+ years in technical support engineering, site reliability engineering, or similar role.

Responsibilities

• Lead escalation triage and incident response for complex, multi-component customer cases.
• Validate, reproduce, and document defects from escalations.
• Build and maintain application observability through monitors, dashboards, and alerts.
• Own customer communication throughout escalated incidents.

Skills

Linux administration

Troubleshooting distributed systems

On-call / incident response

Cloud infrastructure (AWS)

Observability/monitoring

Tools

Kubernetes

Docker

Datadog

PostgreSQL

Elasticsearch

Job description

Dragos, Inc. is seeking a Senior Engineering Support Engineer to serve as a primary escalation point for complex customer issues on a team with deep SRE and platform expertise.

You will own deep-dive investigations into the Dragos application stack, collaborate with engineering and product teams, and help build monitoring and observability practices to keep the platform healthy. You will mentor Tier 1/2 CX staff, contribute to knowledge bases, and participate in on-call rotations to ensure