Senior Engineering Support Engineer - Remote Incident Lead

your Jared; Northern (KY); Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan

Competitive Equity Package

Job summary

Dragos is seeking a skilled Engineering Support professional to bridge customers and engineering. You will own Tier 3 escalations, investigate production signals, and drive resolution with cross-team collaboration.

Responsibilities include documenting defects, maintaining custom dashboards and monitors, and communicating status to customers throughout incidents. Remote-first team across North America, Europe, APAC, with strong focus on cybersecurity contexts.

Qualifications

• 3+ years in technical support engineering, SRE, or similar customer-facing engineering role.
• Troubleshooting distributed systems in production environments.
• Strong Linux system administration and networking basics.

Responsibilities

• Lead escalation triage and incident response for complex customer cases.
• Validate, reproduce, and document defects with evidence and steps.
• Build and maintain application observability: Datadog monitors, dashboards, alerts.

Skills

Linux admin

Kubernetes

Docker

Datadog

PostgreSQL

Elasticsearch

AI tools

Incident response

Tools

Datadog

Kubernetes

Docker

Elasticsearch

PostgreSQL

Job description

Dragos is seeking a skilled Engineering Support professional to bridge customers and engineering. You will own Tier 3 escalations, investigate production signals, and drive resolution with cross-team collaboration.

Responsibilities include documenting defects, maintaining custom dashboards and monitors, and communicating status to customers throughout incidents. Remote-first team across North America, Europe, APAC, with strong focus on cybersecurity contexts.