Remote Executive Director, Operations & Strategy

Corporate Travel Management; Omaha (NE); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive benefits program

401(k) retirement plan with match

Generous PTO and holidays

Job summary

Corporate Travel Management seeks an Executive Director, Operations to lead North America operations. You will partner with leadership to implement operating rhythms, drive process improvements, and monitor the health of the business cadence.

This role emphasizes strong leadership, change management, and a customer-centric approach, with potential domestic and international travel as part of duties. A proactive, collaborative leader is essential.

Qualifications

• 10+ years in TMC operations with minimum 3 years in a director role.
• Strong commercial acumen and technical process knowledge including fares and ticketing; front reservation and mid office systems knowledge essential.
• Demonstrated ability in developing and implementing business processes improvement and change management.

Responsibilities

• Be a leader who inspires a shared vision and stewardship of company values.
• Use data that gives the team a baseline for action.
• Be a leader that values positive relationships in the office and nurtures employees to become self-directed.
• Strong focus on collaboration and providing meaning and direction in the team's work.
• Work closely with the team by actively listening to understand challenges to solve.
• Measure and report to stakeholders about team efforts and successes.
• Enable the team to be customer-centric and remove roadblocks.
• Create a positive and productive work environment, helping the team reach goals.
• Define and deliver the purpose and results of programs affecting Operations.
• Attract and develop leaders to ensure company growth.
• Provide leadership and guidance, prioritizing projects for best results.
• Anticipate obstacles and communicate solutions to involved parties.
• Oversee standards for initiatives and grow key concepts.
• Leverage feedback to drive upstream process improvements.
• Manage evolving workload and adjust priorities to changing demands.

Skills

Leadership

Strategic planning

Data-driven decision making

Communication

Change management

Tools

Microsoft Office

Front reservation systems

Mid office systems

Job description

Corporate Travel Management seeks an Executive Director, Operations to lead North America operations. You will partner with leadership to implement operating rhythms, drive process improvements, and monitor the health of the business cadence.

This role emphasizes strong leadership, change management, and a customer-centric approach, with potential domestic and international travel as part of duties. A proactive, collaborative leader is essential.