Executive Director of Customer Success

Storm3; Spring (TX); Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Medical, dental and vision coverage

Paid time off and holidays

Flexible working hours

Pet care coverage

Employee assistance programme anddis#

Job summary

Storm3 is seeking a Senior Executive Director of Customer Success to lead major enterprise healthcare accounts, manage complex implementations and drive measurable outcomes. You will sit at the center of the customer relationship, aligning Product, Engineering, and Operations to deliver value and growth.

You will own the post-sale journey, nurture executive relationships, and collaborate with cross-functional teams to expand adoption and renewals across hospitals and healthcare practices.

Qualifications

• 10+ years in Customer Success, client services or another senior customer-facing role.
• Experience managing complex enterprise healthcare accounts.
• Track record of growing revenue within existing customer base.
• Strong knowledge of healthcare revenue cycle operations.
• Experience leading complex technology implementations and healthcare integrations.

Responsibilities

• Lead the entire post-sale journey from onboarding to renewal and expansion.
• Build trusted relationships with executive, operational and technical stakeholders across hospitals and practices.
• Manage strategic enterprise accounts and be the senior point of contact for each customer.
• Create account plans that drive outcomes and identify upsell opportunities.
• Demonstrate value through financial results, performance metrics and SLA delivery.
• Lead integrations with EMR, EHR, RIS, LIS and other healthcare platforms.

Skills

Executive leadership

Healthcare CS

Enterprise account mgmt

Revenue growth

Cross-functional collaboration

Client relationship building

Job description

EXECUTIVE DIRECTOR OF CUSTOMER SUCCESS

Healthcare Technology | Enterprise Accounts | Remote

Customers: Hospitals and healthcare practices
Focus: Adoption, retention, expansion and measurable outcomes
Solutions: Revenue cycle automation and intelligence
Location: Remote

THE OPPORTUNITY

This is not a traditional account management role.

Our client is looking for a senior Customer Success leader to take ownership of major enterprise healthcare accounts, guide complex implementations and turn strong customer outcomes into long-term growth.

You will sit at the centre of the customer relationship, connecting healthcare leaders with Product, Engineering and Operations to solve problems, improve performance and uncover new opportunities.

WHAT YOU’LL OWN

• Lead the entire post-sale journey, from onboarding and implementation through adoption, expansion and renewal
• Build trusted relationships with executive, operational and technical stakeholders across hospitals and healthcare practices
• Manage strategic enterprise accounts and become the senior point of contact for each customer
• Create account plans that improve outcomes while identifying upsell and cross-sell opportunities
• Demonstrate clear value through financial results, production performance and SLA delivery
• Lead customer integrations with EMR, EHR, RIS, LIS and other healthcare platforms
• Partner with Product and Engineering to make customer feedback part of the product roadmap
• Work with operational teams to improve delivery and reduce customer escalations
• Own implementation schedules, requirements, priorities, performance tracking and risk management
• Turn successful customer partnerships into compelling case studies and commercial growth stories

WHAT THEY’RE LOOKING FOR

• 10+ years in Customer Success, client services or another senior customer-facing role
• Experience managing complex enterprise healthcare accounts
• A track record of growing revenue across an existing customer base
• Strong knowledge of healthcare revenue cycle operations
• Expertise across at least two areas such as patient access, coding, AR recovery, denials, charge capture, bad debt or prior authorisation
• Experience leading complex technology implementations and healthcare integrations
• Confidence working with executive, operational and technical stakeholders
• The ability to translate complex issues into clear, practical action
• Strong commercial judgement, customer empathy and analytical problem-solving skills
• A proactive, organised approach with the ability to manage competing priorities

WHY JOIN?

• Own some of the company’s most important enterprise relationships
• Drive retention, expansion and measurable revenue growth
• Influence the product roadmap through direct customer insight
• Help healthcare providers improve revenue performance and operational outcomes
• Work across Product, Engineering, Operations and Marketing
• Join a growing healthcare technology business where Customer Success has genuine commercial influence

BENEFITS

• 401(k) retirement savings plan
• Medical, dental and vision coverage
• Paid time off and company holidays
• Flexible working hours where possible
• Pet care coverage
• Employee assistance programme and discounts

READY TO MAKE AN IMPACT?

Take ownership of major healthcare accounts, lead high-profile implementations and turn customer success into meaningful commercial growth.

Company details will be shared with qualified candidates during the process