Remote Senior Customer Success Manager, Healthcare

Hyland Software; Westlake (OH); Remote; USD 97,000 - 112,000; Full time

Job summary

Hyland seeks a Senior Customer Success Manager - Healthcare to partner with health care customers remotely in the US. You will manage post-implementation journeys, foster strong relationships, ensure product adoption, reduce risk, and identify growth opportunities.

A focus on healthcare operations, governance, and strategic outcomes is required. You will collaborate across teams, design Success Plans, and drive renewals while delivering measurable value.

Qualifications

• Minimum 2 years of experience as a Customer Success Manager.
• Experience managing or participating in projects.
• Healthcare operations knowledge.
• Strong oral and written communication with discretion and tact.

Responsibilities

• Drive retention and growth by acting as a trusted point of contact through the customer lifecycle.
• Develop and execute Save Plans to protect ARR and mitigate churn.
• Advocate customer feature priorities and feed the roadmap.
• Coordinate internal resources to address questions and resolve issues.

Skills

Customer success management

Healthcare industry knowledge

Stakeholder management

Strong communication

Education

Bachelor's degree or equivalent experience

Tools

Gainsight

Salesforce

Microsoft Windows

Microsoft Office

Claude

Job description

Hyland seeks a Senior Customer Success Manager - Healthcare to partner with health care customers remotely in the US. You will manage post-implementation journeys, foster strong relationships, ensure product adoption, reduce risk, and identify growth opportunities.

A focus on healthcare operations, governance, and strategic outcomes is required. You will collaborate across teams, design Success Plans, and drive renewals while delivering measurable value.