Remote Senior Director, Contact Center Programs

Centene Corp.; United States; Remote; USD 122,000 - 225,000; Full time

Job summary

Centene Corp. seeks a senior program leader to direct a portfolio of complex, high-impact initiatives within the Contact Center Line of Business.

You will set strategy, governance, and performance expectations, translating business objectives into scalable, compliant operational solutions. In this remote role across the continental United States, you will influence senior leaders, align cross-functional teams, and manage risks, dependencies, and budgets to improve customer experience, regulatory

Qualifications

• Bachelor's degree required; 7+ years leading cross-functional programs.
• Advanced knowledge of portfolio and program management, strategic planning, risk and dependency management, regulatory readiness, and executive reporting.

Responsibilities

• Direct strategy, governance, and execution of a portfolio of complex programs for the Contact Center LOB.
• Lead cross-functional initiatives with accountability for milestones, risks, dependencies, and organizational readiness.
• Develop executive-level reviews and communications on portfolio performance, risks, and opportunities.
• Ensure compliance, audit readiness, and continuous improvement across significant business changes.

Skills

Portfolio management

Strategic planning

Risk management

Regulatory readiness

Financial analysis

Executive reporting

Organizational change

PMP certification

Education

Bachelor's degree

7+ years program management experience

Job description

Centene Corp. seeks a senior program leader to direct a portfolio of complex, high-impact initiatives within the Contact Center Line of Business.

You will set strategy, governance, and performance expectations, translating business objectives into scalable, compliant operational solutions. In this remote role across the continental United States, you will influence senior leaders, align cross-functional teams, and manage risks, dependencies, and budgets to improve customer experience, regulatory