Remote Senior Deal Desk & Revenue Ops Lead

The Wrap; United States; Hybrid; USD 48,000 - 162,000; Full time

Benefits offered by this job

Work from anywhere

Flexible PTO

Async work hours

16 weeks parental leave

Mental health support

Stock options

Learning budget

Home office budget

In-person social events budget

Job summary

Remote is seeking a Senior Manager, Deal Commercial Strategy & Operations to lead the Deal Desk in a fully remote, async environment. You will shape pricing, approvals, and policy while partnering with Legal, Finance, and GTM teams worldwide.

You will drive process improvements, manage escalations, and mentor Associates, with a focus on data-driven decisions and scalable workflows across EMER and AMER regions.

Qualifications

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function.
• Lead or supervisor experience is a plus.
• Strong understanding of Quote-to-Cash, revenue recognition, and order management.

Responsibilities

• Act as the team’s operational leader and the Senior Manager’s closest extension—go‑to for escalations and mentor for Associates and Specialists.
• Represent the Senior Manager in cross‑functional forums with Sales VPs and Sales Leadership—aligning on Deal Desk priorities.
• Serve as a senior point of contact for complex deals, non‑standard pricing, and contract exceptions.
• Oversee deal approvals and pricing compliance; handle escalations and exceptions requiring senior judgment.
• Ensure SLA standards; unblock time‑sensitive cases as needed.
• Develop deal playbooks and sales enablement resources for the Sales team.

Skills

Deal Desk

Sales Operations

Revenue Operations

Salesforce

CPQ

Pricing

Stakeholder management

Communication

Tools

Salesforce (SFDC)

CPQ systems

Job description

Remote is seeking a Senior Manager, Deal Commercial Strategy & Operations to lead the Deal Desk in a fully remote, async environment. You will shape pricing, approvals, and policy while partnering with Legal, Finance, and GTM teams worldwide.

You will drive process improvements, manage escalations, and mentor Associates, with a focus on data-driven decisions and scalable workflows across EMER and AMER regions.