Remote Senior Cybersecurity Account Lead

Illumio; Florida; Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Illumio is seeking an experienced SaaS support professional to help customers manage and optimize Illumio deployments in a remote U.S. environment.

You will build strong client relationships, guide security-focused initiatives, and ensure successful adoption of Illumio solutions across diverse enterprise environments. You will collaborate with Product, Customer Success, and Professional Services to deliver solutions, advocate for customers, and drive continuous improvement in security outcomes.

Qualifikationen

• 5–10 years of experience supporting SaaS enterprise software.
• Knowledge of cybersecurity products, firewalls, zero-trust architecture, and security best practices.
• Excellent communication and the ability to present to security practitioners, architects, and executives.
• Fast learner with the ability to explain complex technical concepts to diverse audiences.

Aufgaben

• Establish long-term relationships within assigned accounts and understand the client’s strategic goals and impact on business results.
• Provide project leadership and architectural guidance for customer security initiatives and Illumio product adoption.
• Lead and drive multiple client engagements with challenging requests.
• Provide actionable product feedback to Product Management based on customer use-cases.
• Advise on best practices and adoption of Illumio solutions, aligning with customer objectives.
• Perform health checks, document findings, and provide best-practice recommendations.
• Be a customer advocate to ensure timely resolutions of escalations.
• Travel up to 30% for customer visits; additional travel may be required.
• Develop reports illustrating project health and progress.

Kenntnisse

Cybersecurity knowledge

Zero Trust

Enterprise SaaS support

Communication skills

Independent & team work

Ausbildung

Bachelor’s degree in engineering or science

Tools

SIEM familiarity

SOAR familiarity

Firewall basics

Jobbeschreibung

Illumio is seeking an experienced SaaS support professional to help customers manage and optimize Illumio deployments in a remote U.S. environment.

You will build strong client relationships, guide security-focused initiatives, and ensure successful adoption of Illumio solutions across diverse enterprise environments. You will collaborate with Product, Customer Success, and Professional Services to deliver solutions, advocate for customers, and drive continuous improvement in security outcomes.