Remote Senior Customer Success Partner

School Result; Denver (CO); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off

Employee discount programs

Job summary

A construction materials company is seeking a Senior Customer Support Specialist for a remote role in Denver, CO. This full-time position involves acting as the single point of contact for customers, managing complex issues and relationships. The role requires 3-5 years of customer service experience, strong analytical skills, and proficiency in Salesforce CRM. The position offers a salary of $65,000-$75,000 per year along with comprehensive benefits including healthcare, 401(k) matching, and more.

Qualifications

• 3–5+ years in customer service or account management.
• Experience with Salesforce CRM for case management.
• Ability to manage complex, multi-stakeholder relationships.

Responsibilities

• Serve as SPOC guiding customers through systems.
• Conduct proactive check-ins to anticipate customer needs.
• Own customer issues and coordinate resolution across teams.

Skills

Customer service

Salesforce CRM

Analytical skills

Communication skills

Documentation skills

Microsoft Office

Tools

Salesforce

Microsoft Office (Excel, Word, Outlook)

Job description

A construction materials company is seeking a Senior Customer Support Specialist for a remote role in Denver, CO. This full-time position involves acting as the single point of contact for customers, managing complex issues and relationships. The role requires 3-5 years of customer service experience, strong analytical skills, and proficiency in Salesforce CRM. The position offers a salary of $65,000-$75,000 per year along with comprehensive benefits including healthcare, 401(k) matching, and more.