Remote Senior Customer Success Manager — Strategic Accounts

Hewlett Packard Enterprise; Virginia (MN); On-site; USD 151,000 - 293,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Senior Customer Success Manager to drive adoption, onboarding, and ongoing engagement for an as-a-service portfolio. You will partner with Sales and cross-functional teams to strengthen relationships and identify growth opportunities.

The role carries a quota and may require occasional onsite travel. A CCSM certification and IT/Cloud expertise are highly valued. Remote work is supported within US time zones.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience; MBA preferred.
• 5+ years of direct, work-related experience.
• CCSM (Certified Customer Service Manager) Level 4 or higher certification preferred.
• HPE GreenLake ATP certification preferred.
• Proven experience in customer success management and managing large customer accounts.
• Willingness to travel ~10–15% domestically and work across Eastern/Central Time Zones.

Responsibilities

• Take ownership of a select group of strategic customer accounts.
• Cultivate senior-level relationships within the customer’s organization.
• Onboard customers and help define adoption success criteria.
• Advocate for the customer and align objectives with business outcomes.
• Develop and maintain a Customer Success Plan for assigned accounts.
• Coordinate with internal teams to resolve issues and ensure value delivery.
• Identify upsell and cross-sell opportunities within the account base.

Skills

Cloud computing

ITIL/ITSM

DevOps

Customer success methodologies

Leadership

Cross-functional collaboration

Strategic account management

Education

Bachelor’s degree or equivalent

MBA preferred

CCSM Level 4 or higher certification

HPE GreenLake ATP certification

Tools

HPE GreenLake ATP

Job description

Hewlett Packard Enterprise is seeking a Senior Customer Success Manager to drive adoption, onboarding, and ongoing engagement for an as-a-service portfolio. You will partner with Sales and cross-functional teams to strengthen relationships and identify growth opportunities.

The role carries a quota and may require occasional onsite travel. A CCSM certification and IT/Cloud expertise are highly valued. Remote work is supported within US time zones.