Remote Senior Customer Success Manager (K-12 SaaS)

Renaissance; Manchester (NH); Remote; USD 62,000 - 75,000; Full time

Benefits offered by this job

World Class Health Benefits

Health Savings and Flexible Spending

401(k) and Roth 401(k) with company

Paid Vacation and Sick Time Off

12 Paid Holidays

Parental Leave (20 weeks) & Milk Stork

Tuition Reimbursement

Life & Disability Insurance

Well-being and Employee Assistance

Job summary

Renaissance is seeking a Customer Success Manager III to guide district and school accounts, onboard, nurture, and renew engagements at scale. You will partner with Sales to grow accounts, own risk management, and drive adoption of Renaissance platforms and deployed hardware.

The role covers multiple states, ideally in MST or PST time zones, with a base salary range reflecting national market data. A strong CS background in education SaaS is preferred for success.

Qualifications

• 3–5 years of experience in Customer Success.
• Strong understanding of the K12 education competitive landscape.
• Excellent organizational, analytical and detail‑oriented thinking in a goal‑oriented environment.
• Strong CS strategy acumen with business development and negotiating skills.
• Interpersonal, written, presentation and oral communication skills.
• Proven track record of meeting/exceeding goals and delivering outcomes.

Responsibilities

• Manage assigned portfolio customers with independence and build strategic relationships.
• Proactively ensure customers are delighted throughout their journey.
• Partner with Sales to develop and execute account growth strategies.
• Identify and escalate risks with timely reporting.
• Identify upsell opportunities and work with Sales to close them.
• Lead complex CS initiatives and serve as escalation point for accounts.

Skills

CS strategy

K12 landscape

Organization & analytics

Communication skills

Negotiation

Track record of outcomes

SaaS experience

Job description

Renaissance is seeking a Customer Success Manager III to guide district and school accounts, onboard, nurture, and renew engagements at scale. You will partner with Sales to grow accounts, own risk management, and drive adoption of Renaissance platforms and deployed hardware.

The role covers multiple states, ideally in MST or PST time zones, with a base salary range reflecting national market data. A strong CS background in education SaaS is preferred for success.