Remote Senior Customer Success Manager for Growth

Chili Piper, Inc.; United States; À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Unlimited

Résumé du poste

Chili Piper, Inc. is hiring a remote Customer Success Manager to own 80-100 customer accounts, onboard rapidly, prove ROI, and remove roadblocks.

You will act as an expert in Chili Piper products, Revenue, Sales, Marketing, and CS operations, coaching customers to success with technical acumen in Javascript, HTML, and CSS. Expect cross-functional collaboration with Sales and Marketing, proactive issue resolution, and strong communication skills to drive adoption and renewals in a fast-paced,

Qualifications

• Technical experience is required, e.g., implementing Salesforce or Marketing Automation systems, handling technical support cases.
• Basic understanding of Javascript, HTML, CSS.
• Strong proficiency and experience using Salesforce (SFDC) 1-2+ years; SFDC Certifications are a strong plus.
• Strong proficiency and experience using Marketing Automation software 1-2+ years (Marketo, Pardot, Hubspot, etc.); Certifications are a strong plus.
• SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package.
• Experience working with cross functional teams within a customer organization to support a joint outcome.
• Demonstrated ability to communicate effectively via oral & written formats.
• Passion for customer success & excellence.

Responsabilités

• Own customer onboarding, ensuring fast time to value.
• Train customers and help them implement new use cases.
• Hold the customer and Chili Piper teams accountable to meeting defined success criteria.
• Engage across the Customers organization and work cross-functionally within Chili Piper to identify opportunities and risks, and present recommendations & solutions.
• Proactively solve and act as a point of escalation for technical issues.
• Ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Slack and Email, and via weekly 1:1s with your Manager.
• Produce internal best practices and customer user stories to make customers lives easier.
• Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions.
• Build customer advocates by developing customer case studies and references to support the growth of Chili Piper.
• Identify upsell and cross sell opportunities which are shared with the Account Management team who will then drive commercial negotiations.

Connaissances

Javascript

HTML/CSS

Salesforce (SFDC)

Marketing Automation

Cross-functional collaboration

Customer success mindset

Technical troubleshooting

Outils

Salesforce

Marketing Automation software

REST API

Description du poste

Chili Piper, Inc. is hiring a remote Customer Success Manager to own 80-100 customer accounts, onboard rapidly, prove ROI, and remove roadblocks.

You will act as an expert in Chili Piper products, Revenue, Sales, Marketing, and CS operations, coaching customers to success with technical acumen in Javascript, HTML, and CSS. Expect cross-functional collaboration with Sales and Marketing, proactive issue resolution, and strong communication skills to drive adoption and renewals in a fast-paced,