Remote Senior Customer Success Manager - Account Growth

Hewlett Packard Enterprise Development LP; Kentucky; Remote; USD 133,000 - 312,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Let's Stay Connected: HPE culture

Job summary

Hewlett Packard Enterprise Development LP is seeking a Senior Customer Success Manager to work primarily from home, serving as a trusted advisor to a group of strategic accounts. You will collaborate with Sales Specialists and cross-functional teams to drive onboarding, adoption, and ongoing engagement across HPE’s as-a-service portfolio.

The role requires at least 5+ years in customer success, a proven track record in managing large accounts, and experience in cloud operating models.

Qualifications

• 5+ years of direct, work-related experience.
• CCSM (Certified Customer Service Manager) - Level 4 or higher certification preferred.
• HPE GreenLake ATP certification preferred.
• Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives.
• Experience in cloud operating models.
• Comfortable supporting customers within the Eastern/Central Time Zones and able to accommodate Eastern Time Zone working hours.

Responsibilities

• Take ownership of a select group of strategic customer accounts.
• Cultivates strong, senior-level relationships within the customer’s organization, including engagement with key stakeholders.
• Successfully onboard customers and help them define and achieve their adoption success criteria.
• Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized.
• Develop and maintain a Customer Success Plan for assigned accounts; outlining goals and timelines.
• Serves as a point of escalation for customer issues and coordinates with internal teams for resolution.
• Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities.
• Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.

Skills

Customer success management

Account management

Project management

Strategic account planning

Customer relationship building

Sales collaboration

Education

Bachelor’s degree or equivalent

MBA preferred

Tools

CCSM Certification

HPE GreenLake ATP certification

Job description

Hewlett Packard Enterprise Development LP is seeking a Senior Customer Success Manager to work primarily from home, serving as a trusted advisor to a group of strategic accounts. You will collaborate with Sales Specialists and cross-functional teams to drive onboarding, adoption, and ongoing engagement across HPE’s as-a-service portfolio.

The role requires at least 5+ years in customer success, a proven track record in managing large accounts, and experience in cloud operating models.