Senior Enterprise Customer Success Leader

ServiceNow, Inc.; Addison (TX); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Flexible/Hybrid work

Job summary

ServiceNow, Inc. is hiring a Customer Success Executive to lead post-sales transformation for our largest accounts. You will align ServiceNow offerings with customer goals and drive business outcomes by partnering with executives and cross-functional teams.

The role focuses on accelerating customers’ journey to value, ensuring renewals, and maximizing impact across business transformations. A strong track record in governance, strategy, and execution is essential.

Qualifications

• Experience leading large-scale digital business transformations.
• Governance, strategy, and execution across cross-functional teams.
• ,
• 12+ years in management consulting or leadership roles at top-tier firms.
• Strong experience building relationships with C-level leaders in large enterprises.
• Ability to drive customer success at enterprise scale.

Responsibilities

• Drive Post-Sales Success: Own and lead the customer’s post-sales transformation and align offerings to customer goals.
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies.
• Mitigate Risks and Drive Value: Identify risks and develop strategies with customer and internal teams.
• Focus on KPIs: Guide the Customer Success team to adoption, renewals, and expansion.
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and align insights with goals.
• Advocate for Innovation and Continuous Learning: Drive innovative solutions and a culture of agility.

Skills

Post-Sales leadership

C-Level relationships

Strategic partnerships

Cross-functional leadership

Digital transformation

AI integration thinking

Executive communication

Governance

Education

BA/BS required

Master’s degree preferred

Job description

ServiceNow, Inc. is hiring a Customer Success Executive to lead post-sales transformation for our largest accounts. You will align ServiceNow offerings with customer goals and drive business outcomes by partnering with executives and cross-functional teams.

The role focuses on accelerating customers’ journey to value, ensuring renewals, and maximizing impact across business transformations. A strong track record in governance, strategy, and execution is essential.