Remote Senior Customer Success Executive: AI Transformation

ServiceNow; United States; A distancia; USD 180.000 - 315.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401(k) with company match

Employee stock purchase plan (ESPP)

Matching donations

Flexible time away

Family leave

Descripción de la vacante

ServiceNow is seeking a Principal Customer Success Executive (PCSE) to own post‑sale relationships with C‑suite stakeholders and drive renewal and expansion, maximizing long‑term value across strategic Impact accounts.

You will provide strategic direction, mentor teams, resolve escalations, and align delivery with governance standards while partnering with Sales to advance product adoption and cross‑sell opportunities; 15+ years in client‑facing leadership and PMP preferred.

Formación

• Experience translating corporate strategy into value using ServiceNow.
• PMP certification and project management experience required.

Responsabilidades

• Lead high‑complexity transformations for strategic customers.
• Partner with Sales to define adoption and retention plans.
• Provide executive‑level guidance on governance and delivery.

Conocimientos

AI integration

Executive stakeholder engagement

IT strategy & planning

Delivery leadership

Pre-sales / value storytelling

Educación

PMP certification

Herramientas

PM software

Descripción del empleo

ServiceNow is seeking a Principal Customer Success Executive (PCSE) to own post‑sale relationships with C‑suite stakeholders and drive renewal and expansion, maximizing long‑term value across strategic Impact accounts.

You will provide strategic direction, mentor teams, resolve escalations, and align delivery with governance standards while partnering with Sales to advance product adoption and cross‑sell opportunities; 15+ years in client‑facing leadership and PMP preferred.