Principal AI-Driven Customer Success Executive

ServiceNow

Phoenix (AZ)

Remote

USD 180,000 - 315,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health plans

401(k) plan with company match

Employee stock purchase program

Job summary

ServiceNow is seeking a Principal Customer Success Executive to own post-sale relationships with senior stakeholders, driving value and renewals across strategic accounts. You will lead multi-workstream transformations, mentor teams, and identify opportunities to expand service delivery and product adoption while mitigating risk and ensuring high customer satisfaction.

The role emphasizes executive-level collaboration, AI-enabled process improvements, and governance oversight, with compensation

Qualifications

Extensive experience partnering with senior IT and business leaders to translate strategy into systems.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership.
Experience delivering consulting services across IT strategy, operations, HR, security, and governance.
Ability to leverage AI to optimize workflows and inform strategic decisions.

Responsibilities

Lead complex transformations across strategic customers and ensure value delivery.
Identify services opportunities through capability roadmaps and adoption analysis.
Collaborate with sales and customer teams to drive product adoption and retention.
Provide governance guidance and risk mitigation to preserve customer relationships.
Mentor other customer success resources on transformation best practices.