Remote Senior Customer Success Engineer (AI Telemetry)

Cribl; United States; Remote; USD 107,000 - 127,000; Full time

Job summary

Cribl, the AI-era telemetry platform company, seeks a Customer Success Engineer to advocate post‑sales success and ensure value realization for customers. You will collaborate with Cribl teams and customers to realize use cases and business outcomes using Cribl solutions.

The role requires engaging with technical and management functions, influencing adoption, and driving customer value across enterprise environments. Remote-first with global time-zone flexibility.

Qualifications

• 5+ years in post-sales with direct customer advocacy and engagement experience
• Engineering-first approach with empathy for customer outcomes and value
• Experience with large complex enterprises and high-growth environments

Responsibilities

• Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans
• Drive adoption and value while identifying additional opportunities for Cribl
• Troubleshoot and mentor to ensure customer success across use cases
• Collaborate cross-functionally with sales, marketing, product, experience, and engineering as voice of the customer
• Track metrics with the Cribl Customer Success Platform to monitor observability of customers
• Inspire and coach team members within the Customer Experience organization
• Occasionally work outside standard hours due to time-zone coverage

Skills

Customer advocacy

Communication

Relationship management

Engineering mindset

Problem solving

Tools

GainSight

Planhat

AWS

Azure

GCP

Job description

Cribl, the AI-era telemetry platform company, seeks a Customer Success Engineer to advocate post‑sales success and ensure value realization for customers. You will collaborate with Cribl teams and customers to realize use cases and business outcomes using Cribl solutions.

The role requires engaging with technical and management functions, influencing adoption, and driving customer value across enterprise environments. Remote-first with global time-zone flexibility.