Technical Support Manager - AI Telemetry (Remote)

Cribl; Lincoln (NE); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer success by applying deep knowledge of data management systems and Cribl solutions. You will join a technical, collaborative group that ships high‑quality software and mentors others.

Responsibilities include managing escalations, reviewing metrics, guiding engineers, and ensuring SLAs and CSAT targets are met. This role involves on‑call duties in a remote‑first environment.

Qualifications

• Proven ability to lead a highly technical support team.
• Strong written and verbal communication skills.
• Experience mentoring engineers to achieve customer outcomes.
• Understanding of big data and analytics.
• Willingness to participate in on-call rotations.

Responsibilities

• Lead and develop a high-performing technical support team.
• Manage customer support escalations and provide calm guidance.
• Review cases and metrics to drive departmental success.
• Mentor engineers to improve performance.
• Ensure SLA and CSAT targets are met.
• Participate in on-call rotations.

Skills

Leadership

Mentoring Engineers

Customer communications

Big data concepts

On-call support

Job description

Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer success by applying deep knowledge of data management systems and Cribl solutions. You will join a technical, collaborative group that ships high‑quality software and mentors others.

Responsibilities include managing escalations, reviewing metrics, guiding engineers, and ensuring SLAs and CSAT targets are met. This role involves on‑call duties in a remote‑first environment.