Remote Senior Conversational Designer (Dialogflow CX)

HireTalent; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

HireTalent is seeking a Senior Conversational Designer to shape chatbot and voice experiences using Google Cloud and next‑generation AI. You will lead conversation design and migration to Google Dialogflow CX / Conversational Agents.

Collaborate with product, engineering, data, operations and design teams to define KPIs, improve NLU-driven flows, analyze user interactions, and drive continuous improvements across customer journeys.

Qualifications

• 5+ years of experience in design strategy, product design, or conversational UX.
• Hands-on experience with Dialogflow CX / Conversational Agents and chatbot/voicebot design.
• Experience with AWS Lex/Connect, Genesys Cloud, or similar platforms.

Responsibilities

• Lead conversational experience design and migration to Google Dialogflow CX / Conversational Agents.
• Design complex NLU-driven conversation flows, reusable components, and scalable design systems.
• Identify opportunities to improve chatbot, IVR, and conversational experiences across customer journeys.
• Analyze user interactions, conduct research, identify pain points, and drive continuous improvements.
• Partner with Product, Engineering, Data, Operations, and Design teams to define KPIs and conversational strategy.

Skills

Conversational UX

Dialogflow CX

NLU-driven design

Cross-functional collaboration

Tools

Dialogflow CX

AWS Lex/Connect

Genesys Cloud

Job description

HireTalent is seeking a Senior Conversational Designer to shape chatbot and voice experiences using Google Cloud and next‑generation AI. You will lead conversation design and migration to Google Dialogflow CX / Conversational Agents.

Collaborate with product, engineering, data, operations and design teams to define KPIs, improve NLU-driven flows, analyze user interactions, and drive continuous improvements across customer journeys.