Content Strategy Lead - AI & Enterprise Messaging

Lumen; Indianapolis (IN); Remote; USD 132,000 - 176,000; Full time

Job summary

Lumen seeks a Senior Content Strategy Manager to translate business priorities into clear, scalable messaging and content solutions. You will lead a cross-functional team, shaping messaging architecture and editorial practices across channels to improve audience understanding and experience.

Working with Brand, Product Marketing, Communications, and Digital Experience, you will drive governance, reuse, and efficiency while coaching content strategists and editors to deliver impactful outcomes in

Qualifications

• 7+ years of experience in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or a related discipline.
• 2+ years of experience leading content professionals, teams, or major content programs.
• Advanced knowledge of messaging architecture and audience communication.
• Experience developing messaging frameworks and content-governance practices.
• Experience leading complex content initiatives across multiple functions.
• Experience influencing decisions without direct authority.

Responsibilities

• Translate business, brand, and customer priorities into actionable content plans, messaging frameworks, and audience-specific approaches.
• Lead practices in messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, and content operations.
• Establish standards for messaging, editorial quality, and content governance; align stakeholder needs.
• Lead content models, taxonomies, templates, and reusable components for personalization and consistency.
• Direct content strategy across customer journeys and omnichannel experiences.
• Coordinate alignment across creative and business functions; present recommendations to senior stakeholders.
• Establish measures for messaging clarity, usefulness, and impact; feed insights back to improve team practices.
• Lead, coach, and develop content strategists and editors; manage resources and capacity.
• Improve intake, prioritization, planning, governance, and efficiency while maintaining quality.
• Lead unusually complex work across programs and audiences to influence brand and campaign effectiveness.

Skills

Content strategy

Editorial strategy

Information architecture

Messaging strategy

Team leadership

Cross-functional collaboration

Job description

Lumen seeks a Senior Content Strategy Manager to translate business priorities into clear, scalable messaging and content solutions. You will lead a cross-functional team, shaping messaging architecture and editorial practices across channels to improve audience understanding and experience.

Working with Brand, Product Marketing, Communications, and Digital Experience, you will drive governance, reuse, and efficiency while coaching content strategists and editors to deliver impactful outcomes in