Senior Client Implementation Strategist — Remote

First American; Illinois; Remote; USD 74,000 - 99,000; Full time

Benefits offered by this job

Benefits package

Medical, dental, vision insurance

401k with company matching

PTO and paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a seasoned professional to support policy-issuing agents, drive client implementations, and deliver training across products and services. The role emphasizes problem solving, data analysis, and strong communication to meet client needs.

Ideal candidates have 5+ years of related experience, a Bachelor's degree, and proficiency in Word, Excel, and PowerPoint. This remote role offers a competitive salary and comprehensive benefits within a people-first culture.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical skills to determine root cause of problems and apply creative and effective solutions.
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding.
• Strong customer service skills.
• Data management skills to analyze data and provide recommendations on findings.
• Knowledge of general business, production, and/or operation environment and general cost benefit awareness.
• Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements.
• Presentation skills.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide a wide range of support to proactively identify, support and address client needs.
• May act as the team's resource and subject matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Document and organize SOPs, process workflows and statistical data.
• Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

Skills

Analytical skills

Customer service

Data analysis

Communication skills

Presentation skills

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

First American is seeking a seasoned professional to support policy-issuing agents, drive client implementations, and deliver training across products and services. The role emphasizes problem solving, data analysis, and strong communication to meet client needs.

Ideal candidates have 5+ years of related experience, a Bachelor's degree, and proficiency in Word, Excel, and PowerPoint. This remote role offers a competitive salary and comprehensive benefits within a people-first culture.