Remote Senior Claims Director, Property & Large Loss

Hastings-Insurance-2; Hastings (MI); Remote; USD 130,000 - 185,000; Full time

Benefits offered by this job

401(k) with company matching

Generous paid time off

Tuition and professional development

Performance-based incentive

Company vehicle provided

Job summary

Hastings Insurance is seeking an experienced Claim Director to provide leadership, strategic direction, and operational oversight within the Claim Division. The role focuses on Property, Large Loss, Field, and Inside operations, with emphasis on leadership development and continuous improvement.

You will collaborate with underwriting, loss control, and sales teams to strengthen claim performance and customer service.

Qualifications

• Bachelor's degree or equivalent combination of insurance education and professional experience.
• Minimum of 10 years of progressively responsible claims experience.
• Demonstrated leadership experience within a claim organization with development of employees and performance management.
• Strong knowledge of claims handling practices, procedures, and regulatory requirements.

Responsibilities

• Lead and develop a department of claim managers, supervisors, and professionals across Large Loss, Field, and Inside Property operations.
• Provide strategic and operational direction across Property Claim operations to ensure timely, accurate, and equitable claims handling.
• Oversee complex claim activities, including large losses, and manage reserves, expenses, and legal costs.
• Promote alignment across Large Loss, Field, and Inside operations to coordinate resources and handling approaches.
• Develop and implement departmental goals, strategies, and initiatives aligned with the Claim Division’s objectives.
• Monitor performance indicators and implement corrective actions to improve productivity, quality, and costs.

Skills

Leadership

Claims experience

Regulatory knowledge

Analytical skills

Communication skills

Change management

Organization

Microsoft Office

Education

Bachelor's degree

Advanced degree

Insurance designation

Tools

Claim systems

Reporting tools

Job description

Hastings Insurance is seeking an experienced Claim Director to provide leadership, strategic direction, and operational oversight within the Claim Division. The role focuses on Property, Large Loss, Field, and Inside operations, with emphasis on leadership development and continuous improvement.

You will collaborate with underwriting, loss control, and sales teams to strengthen claim performance and customer service.