Remote Claims Director: Property & Large-Loss Leadership

Hastings Insurance Company; Hastings (MI); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

401(k) match

Paid time off

Tuition assistance

Professional development

Incentive compensation

Job summary

Hastings Insurance seeks a Claim Director to lead Property Claims operations—Large Loss, Field, and Inside—and to drive strategy, performance, and exceptional outcomes for customers. You will shape talent development, establish consistent practices, and oversee complex claims, reserving, and vendor relations.

You will collaborate with underwriting, loss control, and sales, leading initiatives to improve processes, service levels, and overall claim performance while maintaining a customer-focused

Qualifications

• Bachelor's degree or equivalent combination of insurance education and professional experience.
• Minimum of 10 years of progressively responsible claims experience.
• Demonstrated leadership experience within a claim organization with developing employees and managing performance.
• Strong knowledge of claims handling practices, procedures, and regulatory requirements.
• Analytical capabilities to evaluate performance and drive improvements.
• Proven ability to lead organizational change and drive operational excellence with a customer focus.
• Excellent verbal and written communication skills for influencing and collaboration.

Responsibilities

• Lead and develop a department of claim managers, supervisors, and professionals across Large Loss, Field, and Inside Property operations.
• Provide strategic and operational direction to ensure claims are handled accurately and efficiently.
• Oversee complex claim activities including large losses, reserving, and management of loss adjustment and legal expenses.
• Promote alignment across Large Loss, Field, and Inside operations and Coordinate resources and approaches.
• Develop and implement departmental goals and initiatives aligned with the Claim Division objectives.
• Monitor key performance indicators and drive corrective actions as needed.
• Oversee external vendors and loss expense management programs for quality service and cost efficiency.

Skills

Leadership

Strategic thinking

Communication

Change management

Mentoring

Education

Bachelor's degree

Tools

Microsoft Office

Claim systems

Job description

Hastings Insurance seeks a Claim Director to lead Property Claims operations—Large Loss, Field, and Inside—and to drive strategy, performance, and exceptional outcomes for customers. You will shape talent development, establish consistent practices, and oversee complex claims, reserving, and vendor relations.

You will collaborate with underwriting, loss control, and sales, leading initiatives to improve processes, service levels, and overall claim performance while maintaining a customer-focused