Remote Senior Claims Care Specialist

Reliance Matrix; Arizona; Remote; USD 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical plans

Dental and vision

Life & Disability Insurance

Parental Leave

Hybrid work

Tuition Reimbursement

PTO and holidays

Volunteer days

Employee Resource Group

Job summary

Reliance Matrix is seeking a Customer Care Representative Sr. to manage end-to-end claimant communication, documentation, and inquiries, enabling claims examiners to focus on core responsibilities.

The role emphasizes empathy, professionalism, and strong multitasking in a fast-paced call center. Responsibilities include inbound/outbound calls, accurate data entry, and timely information provision for disability and leave claims, all within HIPAA guidelines.

Qualifications

• GED or High School Diploma.
• 2–3 years of call center or customer service experience.
• Exceptional interpersonal communication skills.
• Experience using web-based programs.
• High speed home internet for remote work.

Responsibilities

• Provide claimant details and information on short-term disability, insured or self-insured claims, and statutory claims.
• Handle inbound calls from clients and claimants; resolve inquiries and issues related to claims and leave processes.
• Perform outbound communication for selected clients and claimants; ensure timely follow-up.
• Accurately document client information in the system for claimants and examiners.
• Answer routine claims questions and provide information about intake and reporting times.
• Resolve routine administrative technical issues for source systems.
• Maintain confidentiality per HIPAA rules.
• Support claimants and provide information for 1st-call resolutions.

Skills

Empathy

Active listening

Communication

Multitasking

Attention to Detail

Education

GED or High School Diploma

Tools

MS Office

Web-based programs

Job description

Reliance Matrix is seeking a Customer Care Representative Sr. to manage end-to-end claimant communication, documentation, and inquiries, enabling claims examiners to focus on core responsibilities.

The role emphasizes empathy, professionalism, and strong multitasking in a fast-paced call center. Responsibilities include inbound/outbound calls, accurate data entry, and timely information provision for disability and leave claims, all within HIPAA guidelines.