Remote Senior Card Tech Customer Service Specialist

Habitat For Humanity Of Durham; United States; Remote; USD 38,000 - 75,000; Full time

Job summary

PNC is seeking a Customer Service Representative Specialty Sr within the Treasury Management Card Technology organization. Based anywhere in the PNC footprint, you will handle advanced inquiries for a sophisticated client base and support cross-channel resolution.

Qualifications include an Associates degree with 3+ years of related experience, strong communication skills, and technical problem-solving abilities. Remote work may be approved in select locations.

Qualifications

• Associates degree or equivalent with related experience or product knowledge.
• Typically 3+ years of experience in a related role.
• No required certifications or licenses.

Responsibilities

• Performs advanced customer service activities for specialized products and services.
• Receives, investigates and responds to customer inquiries via all channels.
• Resolves complex issues and identifies root causes; may escalate to higher levels.
• Maintains high levels of customer satisfaction and serves as a coach or trainer.
• Documents interactions and completes service requests to minimize effort.

Skills

Accountability

Continual Improvement Process

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Education

Associates

Job description

PNC is seeking a Customer Service Representative Specialty Sr within the Treasury Management Card Technology organization. Based anywhere in the PNC footprint, you will handle advanced inquiries for a sophisticated client base and support cross-channel resolution.

Qualifications include an Associates degree with 3+ years of related experience, strong communication skills, and technical problem-solving abilities. Remote work may be approved in select locations.