Customer Service Representative Specialty Sr - Treasury Management Card Technology

PNC Financial Services Group, Inc.; United States; Remote; USD 38,000 - 75,000; Full time

Benefits offered by this job

medical/prescription drug coverage (HS

dental and vision options

life insurance (employee + spouse/char

short and long-term disability

401(k) with PNC match, pension and/or股

dependent care reimbursement account

back-up child/elder care

adoption, surrogacy, and doula becomes

educational assistance, including paid

robust wellness program with financial

maternity and/or parental leave

11 paid holidays per year

9 absence days per year

15–25 vacation days per year

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Customer Service Representative within the Treasury Management Card Technology organization. Based anywhere in the PNC footprint, with potential remote work in select locations. Mon-Fri 11:00 am–8:00 pm ET; in-office may be required occasionally. No visa sponsorship provided.

The role focuses on advanced customer service for specialized products, resolving complex inquiries, and coaching teammates to maintain high satisfaction and quality.

Qualifications

• Requires an Associates degree or equivalent experience with related product knowledge.
• Typically 3+ years of experience; in lieu of degree, a combination of education, certifications and experience may be considered.
• Strong communication skills and ability to handle complex customer inquiries.

Responsibilities

• Performs advanced customer service activities for specialized products and services.
• Supports a complex suite of products for a sophisticated client base.
• Focuses on problem resolution across multiple channels.
• Delivers CARES model to customers and service partners.
• Investigates and responds to inquiries via all customer channels.
• Resolves inquiries and recommends appropriate solutions.
• Interacts with higher levels within customer organizations as needed.
• Maintains high levels of customer satisfaction and quality.
• Acts as a coach/trainer to the customer service team.
• Documents interactions and completes service requests efficiently.

Skills

Accountability

Customer Interactions

Customer Service

Decision Making

Relationship Building

Problem Solving

Tech Savvy

Education

Associates

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service Representative Specialty Sr within PNC's Treasury Management Card Technology organization, you will be based anywhere within the PNC footprint. Candidates with prior card experience, excellent communication skills and strong technology problem solving skills are preferred. The schedule for this position is Monday - Friday 11:00 am – 8:00 pm (Eastern Time Zone). This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Performs advanced customer service activities and initiatives for specialized products and services.
• Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers.
• Focus on problem resolution that occurs across multiple channels for our customers.
• Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.
• Recommends appropriate solutions.
• Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point.
• May interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Demonstrates commitment to quality.
• Serves as a coach or mentor and may serve as a trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensing needed to be successful in this position.
• Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $37,500.00 – $75,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/09/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.