Remote Senior Attachments Account Manager

Komatsu Mining Corp.; Pineville (WV); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits: Medical, dental, 1

401k and/or employee savings programs

Employee time off

Job summary

Komatsu Mining Corp. is seeking an experienced Senior Account Manager for attachments to lead customer relationships and manage parts, components and services for distributors and major accounts in the US market.

You will coordinate with product support and factory engineering to communicate user issues, drive life cycle improvements, and identify opportunities to enhance delivery systems while minimizing downtime and maximizing customer satisfaction.

Qualifications

• 5+ years of parts and/or operations experience in a leadership role.
• Proven ability to establish relationships with key stakeholders.
• Leadership skills with ability to communicate at multiple levels.
• Strategic thinker with ability to convert opportunities into value.
• Strong interpersonal and communication skills.

Responsibilities

• Be the key contact for assigned dealer and customer accounts on products, parts, availability, invoicing, and contract matters.
• Maintain a trusting business relationship between dealer, customer, and factories.
• Ensure dealer and external customer expectations are met (parts, equipment availability).
• Develop contingency plans for addressing shortages quickly and cost effectively.
• Manage all operational processes related to the role and deliver performance on budget.
• Support the attachments management team to foster collaboration across sales, service, parts and support groups.
• Provide technical assistance and coordinate with service reps at factories to meet customer needs.
• Gather and present information to dealers and customers.
• Negotiate and administer contracts with dealer partners.
• Coordinate with maintenance planners to manage parts planning for customers.
• Ensure timely parts delivery for planned and unplanned outages.
• Review and submit warranty claims with factory technicians and Product Support Managers.
• Provide quotations for products, contracts or parts supply when required.

Skills

Relationship Building

Leadership

Strategic Thinking

Communication

SAP

MS Office

Tools

SAP

MS Office

Job description

Komatsu Mining Corp. is seeking an experienced Senior Account Manager for attachments to lead customer relationships and manage parts, components and services for distributors and major accounts in the US market.

You will coordinate with product support and factory engineering to communicate user issues, drive life cycle improvements, and identify opportunities to enhance delivery systems while minimizing downtime and maximizing customer satisfaction.