Senior Account & Field Service Lead (Remote)

Komatsu Mining Corp.; Baltimore (MD); À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k

Vacation & holidays

Employee assistance

Disability benefits

Life insurance

Learning & development

Résumé du poste

Komatsu Mining Corp. seeks a Senior Attachments Account Manager to own relationships with distributors and major accounts in the USA. You will lead sales and field service coordination for parts, components and services, interfacing with product support and factory engineering to resolve issues and improve delivery.

The role requires frequent travel (about 90%) and strong relationship skills. You will develop scalable processes to minimize downtime and maximize customer satisfaction while

Qualifications

• 5+ years of parts and/or operations experience in a leadership role.
• Proven ability to establish strong relationships with key stakeholders.
• Proven leadership skills with the ability to communicate at multiple levels.
• Strategic thinker capable of turning opportunities into added value proposals for clients.
• Superior interpersonal and communication skills with ability to connect with stakeholders at multiple levels.
• SAP and solid MS Office skills (Word, Excel, PowerPoint, Project).

Responsabilités

• Be the primary contact for assigned dealer and customer accounts regarding products, parts, planning, invoicing and contracts.
• Maintain a trusted relationship between dealer, customer and factories.
• Ensure dealer and external customer expectations for parts and availability are met.
• Develop contingency plans for shortages and outages.
• Accountability for processes related to the role and budget performance.
• Support the attachments management team to foster cross-functional collaboration.
• Provide technical assistance to dealers/customers via service representatives at factories.

Connaissances

Relationship building

Leadership

Strategic thinking

Communication skills

Verbal communication

Interpersonal skills

Outils

SAP

MS Office

Description du poste

Komatsu Mining Corp. seeks a Senior Attachments Account Manager to own relationships with distributors and major accounts in the USA. You will lead sales and field service coordination for parts, components and services, interfacing with product support and factory engineering to resolve issues and improve delivery.

The role requires frequent travel (about 90%) and strong relationship skills. You will develop scalable processes to minimize downtime and maximize customer satisfaction while