Remote Senior Analytics Lead, OEM Customer Success

Tech Sales Jobs; United States; Remote; USD 76,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability and life insurance

Retirement savings program

Paid time off

Wellness programs

Job summary

JD Power is seeking a Sr. Analyst, OEM Customer Success to lead data analysis for OEM clients, translating complex datasets into actionable insights that drive warranty reduction and client satisfaction.

The role is remote in the USA, reporting to the Customer Success Manager, OEM, and requires travel up to 60% for on-site consulting. Ideal candidates have 5+ years in automotive analytics, strong Excel/PowerPoint skills, and experience presenting to executive audiences.

Qualifications

• 5+ years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles.
• Bachelor’s degree or higher.
• Advanced proficiency in Excel and PowerPoint.
• Experience creating and delivering presentations to executive-level audiences.
• Willingness to travel domestically within the US for on-site consultation up to 60%.

Responsibilities

• Perform data analysis and generate actionable insights using BI tools.
• Serve as the primary customer success analyst for assigned OEM clients.
• Proactively identify opportunities to support warranty benchmarking and reduction.
• Explain industry trends and OEM warranty strategies through in-depth analyses.
• Lead client discussions and deliver clear, compelling presentations to stakeholders.

Skills

Data analytics

Excel

PowerPoint

Executive presentations

Automotive industry knowledge

Travel up to 60%

Education

Bachelor’s degree

Master’s degree

Tools

Palantir Foundry

Python

Spark

SQL

Job description

JD Power is seeking a Sr. Analyst, OEM Customer Success to lead data analysis for OEM clients, translating complex datasets into actionable insights that drive warranty reduction and client satisfaction.

The role is remote in the USA, reporting to the Customer Success Manager, OEM, and requires travel up to 60% for on-site consulting. Ideal candidates have 5+ years in automotive analytics, strong Excel/PowerPoint skills, and experience presenting to executive audiences.