Remote Senior Account Manager - Commercial Lines

Insurance Office of America; Savannah (GA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries + bonus potential

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Career growth opportunities

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage a defined book of business with a focus on retention and growth. The role involves coordinating day-to-day administrative and service activities, resolving complex issues, and guiding the account management team to deliver superior service.

The ideal candidate has 5+ years in account management or 7+ years in insurance, active licensing, strong analytical skills, and proficiency in MS Office.

Qualifications

• 5+ years account management or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management experience

Insurance industry knowledge

Active licensing

CIC designation preferred

Analytical skills

Customer service

MS Office proficiency

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage a defined book of business with a focus on retention and growth. The role involves coordinating day-to-day administrative and service activities, resolving complex issues, and guiding the account management team to deliver superior service.

The ideal candidate has 5+ years in account management or 7+ years in insurance, active licensing, strong analytical skills, and proficiency in MS Office.