Remote Senior Account Associate, Commercial Lines

Insurance Office of America; Carbondale (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Job summary

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to provide administrative and customer service support to the account team and producers, ensuring quality standards and minimal liability from errors. This remote role may require occasional onsite presence based on policy and location needs.

The ideal candidate will have 3+ years of insurance customer service experience, active licensing, and a CISR designation preferred, with strong MS Office skills and

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing, professional designation (CISR) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Direct day-to-day activities and workflow of support staff and account team.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, and invoices.
• Support new and renewal business, gather information, prepare proposals, bind coverage.
• Assist in reviewing contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and communicate workload status to the account team.
• Deliver excellent service and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek improvements to team performance.
• Demonstrate integrity and leadership.

Skills

Customer service

Insurance knowledge

Analytical skills

Problem solving

Communication

Multitasking

Organizational skills

MS Office

Education

CISR designation

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to provide administrative and customer service support to the account team and producers, ensuring quality standards and minimal liability from errors. This remote role may require occasional onsite presence based on policy and location needs.

The ideal candidate will have 3+ years of insurance customer service experience, active licensing, and a CISR designation preferred, with strong MS Office skills and