Remote Senior Account Associate - Commercial Lines

Insurance Office of America; Atlanta (GA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Career progression opportunities

Supportive teammates

Job summary

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to support the account team, producers, and clients in a remote capacity within Eastern/Central Time Zones, with on-site support in Longwood, FL as needed. You will manage renewals, endorsements, and submissions while ensuring accuracy and timely service.

IOA emphasizes integrity, growth, and exceptional client care. The role offers competitive pay, company-paid health insurance, and opportunities for

Qualifications

• 3+ years of customer service in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CISR preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

• Direct day-to-day activities of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Track policy expirations and ensure renewals are processed on time.
• Handle policy endorsements, audits, cancellations, reinstatements, and related tasks.
• Support new and renewal business: client research, underwriting information, proposals, binding coverage.
• Review contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status with the account team.
• Deliver excellent service and proactively respond to requests.
• Stay updated on company policies and procedures.

Skills

Customer service

Insurance knowledge

MS Office

Communication

Analytical skills

Multitasking

Education

High School Diploma or equivalent

CISR certification (preferred)

Tools

MS Office Suite

Job description

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to support the account team, producers, and clients in a remote capacity within Eastern/Central Time Zones, with on-site support in Longwood, FL as needed. You will manage renewals, endorsements, and submissions while ensuring accuracy and timely service.

IOA emphasizes integrity, growth, and exceptional client care. The role offers competitive pay, company-paid health insurance, and opportunities for