Remote Securities Claims Specialist

Ian Martin Group; United States; Remote; USD 26,000 - 37,000; Full time

Job summary

Raise is seeking a Claims Securities professional for a remote contract role focused on processing claims, QA and escalations to meet SLAs. You will handle data entry, communicate with claimants by phone or email, and use proprietary tools to review documents and decisions.

The ideal candidate has a professional degree or equivalent experience, strong attention to detail, and solid communication skills. Training lasts two weeks with remote sessions, and the 12-month contract runs on PT hours.

Qualifications

• Professional degree or equivalent experience.
• Excellent attention to detail.
• Strong communication skills, both written and verbal.
• Sharp critical thinking skills with sound judgment.
• Ability to sit at a computer workstation for long periods of time.

Responsibilities

• Follows written procedures and scripts.
• Consults with team leadership and peers on case work.
• Uses proprietary software tools to access and review claim documents, enter claim decisions, and create escalations when needed.
• Communicates immediately to leadership all obstacles to completing work.
• Meets and exceeds departmental expectations for accuracy and productivity.
• Contributes subject area expertise to determine processing guidelines and assess if standards have been met.
• Utilizes documented team processes to ensure compliance with departmental standards.
• Data entry and verification.
• Drafts claimant facing communications based on guidance provided.
• Communicates directly with claimants by phone or email.
• Verifies data and processing requirements and makes corrections as necessary.
• Other projects as assigned.

Skills

Strong Basic Math Skills

Critical Reasoning/Thinking

Attention to detail

Ability to follow procedures

Good verbal and written communication

Education

Professional degree or equivalent experience

Job description

Raise is seeking a Claims Securities professional for a remote contract role focused on processing claims, QA and escalations to meet SLAs. You will handle data entry, communicate with claimants by phone or email, and use proprietary tools to review documents and decisions.

The ideal candidate has a professional degree or equivalent experience, strong attention to detail, and solid communication skills. Training lasts two weeks with remote sessions, and the 12-month contract runs on PT hours.