Remote Seasonal Technical Support Specialist

Greenshades Software; United States; Remote; USD 25,000 - 30,000; Part time

Benefits offered by this job

Remote work

Job summary

Greenshades Software is seeking Seasonal Technical Support Agents to assist customers with payroll, HR, and tax software during year-end peak season. You will resolve issues, guide users, and deliver confident, empathetic service.

This remote, high-volume role requires strong communication, problem solving, and reliability. Training will be provided, and you will work flexible shifts November through February to ensure successful client outcomes.

Qualifications

• Technical aptitude and ability to learn new software platforms quickly (SaaS, payroll, HR, or tax systems a plus).
• 1+ years in technical support, call center, or customer service (high-volume environment).
• Clear, professional phone presence and excellent written skills.
• Ability to troubleshoot software issues, guide users through workflows, and de-escalate frustrated clients.
• Reliable, with high-speed internet and a distraction-free environment for taking calls.
• Dependable, organized, and able to manage workload with minimal supervision.
• Willingness to work extended hours, evenings, and weekends during peak periods.

Responsibilities

• Frontline Support: Provide responsive support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting.
• Issue Resolution: Log, triage, and resolve support cases in a timely manner, escalating when appropriate.
• Training & Walkthroughs: Guide clients through workflows, including year-end processes, in ad hoc or scheduled sessions.
• Customer Satisfaction: Maintain a positive, empathetic approach to reduce frustration during high-stress periods.
• Collaboration: Work with peers and leads to identify trends and improve support processes.

Skills

Technical aptitude

Customer service experience

Clear communication

Problem solving

Reliability

Self-starter

Flexibility

Tools

Payroll software experience

Job description

Greenshades Software is seeking Seasonal Technical Support Agents to assist customers with payroll, HR, and tax software during year-end peak season. You will resolve issues, guide users, and deliver confident, empathetic service.

This remote, high-volume role requires strong communication, problem solving, and reliability. Training will be provided, and you will work flexible shifts November through February to ensure successful client outcomes.