Remote Seasonal Pharmacy Tech: Concierge Member Support

Rightway; Florida; Remote; USD 29,000 - 30,000; Part time

Job summary

Rightway is seeking a Remote Seasonal Pharmacy Technician to join our Operations team during peak season. This fully remote role supports members, providers, and pharmacies with benefits, prior authorization, claims, and program enrollment from October/November through February.

You will work across phone, chat, and email to deliver accurate, empathetic service and document interactions in internal systems for continuity of care.

Qualifications

• Education: Associate's or Bachelor's degree preferred, or equivalent relevant work experience.
• Certification: Active/current National Pharmacy Technician Certification (PTCB or NHA).
• Experience: 1–3 years as a pharmacy technician in health plan, retail, PBM, mail order, or specialty settings.
• Knowledge: Pharmacy claims adjudication, benefit design, and PBM terminology.

Responsibilities

• Serve as a primary point of contact for members, providers, and pharmacies across channels.
• Field and resolve inquiries related to mail order, formulary coverage, and claims adjudication.
• Support interactions across phone, chat, and email while maintaining quality standards.
• Assist network pharmacies in processing prescription claims and reviewing accuracy.
• Support clinical pharmacists with outreach and enrollment in Rightway programs.
• Document interactions and resolutions within internal systems for continuity of care.
• Own issues from initial contact through final resolution and coordinate with teams as needed.
• Utilize AI-enabled tools to resolve inquiries and deliver consistent experiences.
• Foster team collaboration and be flexible with seasonal priorities.

Skills

Pharmacy technician

Customer support

Remote work

Documentation

Education

Associate's or Bachelor's degree preferred, or equivalent

Job description

Rightway is seeking a Remote Seasonal Pharmacy Technician to join our Operations team during peak season. This fully remote role supports members, providers, and pharmacies with benefits, prior authorization, claims, and program enrollment from October/November through February.

You will work across phone, chat, and email to deliver accurate, empathetic service and document interactions in internal systems for continuity of care.