Remote Seasonal Pharmacy Tech — Member Support

Rightway; Georgia; Remote; USD 45,000 - 46,000; Full time

Job summary

Rightway seeks a Remote Seasonal Pharmacy Technician to support members, providers, and pharmacies with benefits, claims, and program enrollment. This temporary role runs October–February and is fully remote across eligible states (FL, TX, GA, TN).

Requirements include an Associate's or Bachelor's degree preference, PTCB/NHA certification, and 1–3 years’ pharmacy tech experience in health plan or PBM settings. Strong communication and multitasking across channels are essential.

Qualifications

• Associate's or bachelor's degree preferred, or equivalent relevant work experience.
• Active/current National Pharmacy Technician Certification (PTCB or NHA).
• 1–3 years of experience as a pharmacy technician in a health plan, retail pharmacy, TPA, PBM contact center, mail order, or specialty pharmacy setting.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail-oriented, adaptable, and analytical with root-cause problem solving.
• Empathetic and curious, with a focus on improving member experience across channels.
• Comfortable multitasking across phone, chat, and email queues while maintaining service levels.
• Able to work effectively in a fully remote environment during the seasonal assignment.

Responsibilities

• Serve as a primary contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely support.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Support interactions across channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims and reviewing claims for accuracy against guidelines.
• Support clinical pharmacists with outreach, including scheduling appointments and enrolling members in Rightway programs.
• Document interactions and resolutions within internal systems to support continuity of care and reporting.
• Take ownership of issues from initial contact through final resolution, coordinating with internal teams as needed.
• Utilize AI-enabled tools and knowledge systems to resolve inquiries and deliver a consistent member experience.

Skills

Pharmacy technician experience

Customer service

Remote work capability

Communication

Education

Associate's or Bachelor's degree preferred

National Pharmacy Technician Certification (PTCB/NHA)

Job description

Rightway seeks a Remote Seasonal Pharmacy Technician to support members, providers, and pharmacies with benefits, claims, and program enrollment. This temporary role runs October–February and is fully remote across eligible states (FL, TX, GA, TN).

Requirements include an Associate's or Bachelor's degree preference, PTCB/NHA certification, and 1–3 years’ pharmacy tech experience in health plan or PBM settings. Strong communication and multitasking across channels are essential.