Remote Seasonal Pharmacy Technician

Rightway; United States; Remote; USD 29,000 - 30,000; Full time

Job summary

Rightway is seeking a Remote Seasonal Pharmacy Technician to support members, providers, and pharmacies during peak season. The role combines phone, chat, and email interactions to resolve benefits questions, claims, and prior authorizations.

You will work from home in FL, TX, GA, or TN with 1–3 years of pharmacy tech experience, a current PTCB/NHA certification, and the ability to multitask across channels during October through February.

Qualifications

• Active/current National Pharmacy Technician Certification (PTCB or NHA).
• 1–3 years of experience as a pharmacy technician in a health plan, retail, TPA, PBM contact center, mail order, or specialty setting.
• Knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail-oriented, adaptable, and analytical with root-cause focus.
• Empathetic and curious, with a commitment to concierge-level service across channels.
• Able to multitask across phone, chat, and email with independent workload management.
• Willing to work fully remote and maintain reliable attendance during seasonal assignment.

Responsibilities

• Serve as a primary contact for members, providers, and pharmacies across phone, chat, email, and written correspondence.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Support interactions across phone, chat, email, and other digital channels while maintaining quality and service standards.
• Assist network pharmacies in processing prescription claims and reviewing claims for accuracy against guidelines and contract standards.
• Support clinical pharmacists with outreach, enrollment in Rightway programs, and patient adherence follow-ups.
• Document interactions and resolutions within internal systems to support continuity of care, QA, compliance, and reporting.
• Take ownership of issues from initial contact through final resolution, coordinating with internal teams as needed.
• Utilize AI-enabled tools and internal knowledge systems to resolve inquiries and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties as assigned.

Skills

Pharmacy experience

Certification: PTCB/NHA

Multi-channel support

Remote work readiness

Attention to detail

Root-cause problem solving

Education

Associate’s or Bachelor’s degree (preferred)

Job description

Remote Seasonal Pharmacy Technician

Remote in FL, TX, GA and TN ONLY

ABOUT THE ROLE: Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. As a Seasonal Pharmacy Technician on the Rightway Operations team, you’ll be part of the front line of that mission — serving as a key point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment.

This is a temporary seasonal position with start dates in October and November running through ~February, designed to support increased member and pharmacy demand during the busy season. You’ll work across phone, chat, and email while applying the same standard of empathy, accuracy, and root-cause problem solving across every interaction.

WHAT YOU’LL DO:

• Serve as a primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims and reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: Associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/current National Pharmacy Technician Certification (PTCB or NHA).
• Experience: 1–3 years of experience as a pharmacy technician in a health plan, retail pharmacy, TPA, PBM contact center, mail order, or specialty pharmacy setting.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail-oriented, adaptable, and analytical, with the ability to dig past a symptom to identify and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge-level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.
• Able to work effectively in a fully remote environment and maintain reliable attendance throughout the seasonal assignment.

Must reside in Florida, Texas, Georgia, or Tennessee.

SEASONAL ASSIGNMENT

• Employment Type: Seasonal/Temporary
• Work Arrangement: Fully Remote
• Assignment Period: October/November through February
• Eligible States: Florida, Texas, Georgia, or Tennessee

COMPENSATION: $21.50–$22.00/hour

Offer amounts for both remote and in office roles are influenced by geographic location.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first
   Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible
   We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit
   We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit
   Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight
   Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.