Remote Seasonal Inbound Healthcare Support Specialist

ISTA Personnel Solutions; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

ISTA Personnel Solutions is building a talent pool for a seasonal US healthcare client, offering fully remote customer service roles. Responsibilities include handling inbound calls, verifying insurance details, scheduling appointments and providing accurate information to patients.

The role supports the US flu season with a 40-hour work week across rotating shifts, including nights and weekends. Ideal candidates have exceptional English communication, a polished customer-focused approach, and

Qualifications

• Exceptional English communication skills, both verbal and written.
• Professional, polished and customer-focused approach.
• Strong work ethic with a commitment to delivering excellent service.
• Fast learner with strong problem-solving abilities.
• Critical thinker who can interpret information and make sound decisions.
• Ability to remain calm and professional under pressure.
• Patient, empathetic and compassionate when assisting customers.
• Previous customer service or call centre experience is advantageous.
• Experience with US healthcare insurance, including Medicare and Medicaid, beneficial but not required.

Responsibilities

• Answer inbound calls and respond to patient enquiries in a professional, friendly and timely manner.
• Verify patient insurance information, personal details and co-payment requirements.
• Schedule and reschedule patient appointments using the client scheduling system.
• Provide patients with accurate information regarding available healthcare services.
• Capture and update patient information with a high level of accuracy.
• Maintain complete and up-to-date records of appointments, patient needs and preferences.
• Deliver an exceptional customer experience while maintaining confidentiality and professionalism.

Skills

Exceptional English communication

Customer service experience

Fast learner

Problem solving

Empathetic

Calm under pressure

Critical thinker

Job description

ISTA Personnel Solutions is building a talent pool for a seasonal US healthcare client, offering fully remote customer service roles. Responsibilities include handling inbound calls, verifying insurance details, scheduling appointments and providing accurate information to patients.

The role supports the US flu season with a 40-hour work week across rotating shifts, including nights and weekends. Ideal candidates have exceptional English communication, a polished customer-focused approach, and