Remote Search Engineer for GovTech Support

Lucidworks; United States; Remote; USD 88,000 - 121,000; Full time

Job summary

Lucidworks is seeking a remote Support Engineer to assist U.S. government customers on Lucidworks Fusion. The role operates remotely with hours aligned to Pacific time and includes an on-call rotation.

You will troubleshoot complex search issues, configure features, and create knowledge-base articles to enable self-service. Ideal candidates have 2+ years with Lucene/Solr or similar and 3+ years in customer‑facing technical support, plus strong Java and scripting skills.

Qualifications

• U.S. citizenship required due to government contracts.
• 2+ years with Lucene/Solr or similar, 3+ years in customer-facing technical support.
• Proficiency in Java and scripting languages, plus Unix/Linux comfort.
• Bonus for experience with Kubernetes, cloud platforms, or machine learning concepts.

Responsibilities

• Support U.S. government customers as a primary point of contact for Lucidworks Fusion.
• Troubleshoot complex search issues and configure product features.
• Create reusable knowledge base articles for broader customer self-service.
• Collaborate with teams to diagnose critical issues and shape product roadmap.

Skills

Lucene/Solr

Java

Scripting languages

Unix/Linux

Tools

Kubernetes

Cloud platforms

Machine learning concepts

Job description

Lucidworks is seeking a remote Support Engineer to assist U.S. government customers on Lucidworks Fusion. The role operates remotely with hours aligned to Pacific time and includes an on-call rotation.

You will troubleshoot complex search issues, configure features, and create knowledge-base articles to enable self-service. Ideal candidates have 2+ years with Lucene/Solr or similar and 3+ years in customer‑facing technical support, plus strong Java and scripting skills.