Search Engineer, Technical Support (Fully Remote)

Lucidworks; United States; Remote; USD 88,000 - 121,000; Full time

Job summary

Lucidworks is seeking a remote Support Engineer to assist U.S. government customers on Lucidworks Fusion. The role operates remotely with hours aligned to Pacific time and includes an on-call rotation.

You will troubleshoot complex search issues, configure features, and create knowledge-base articles to enable self-service. Ideal candidates have 2+ years with Lucene/Solr or similar and 3+ years in customer‑facing technical support, plus strong Java and scripting skills.

Qualifications

• U.S. citizenship required due to government contracts.
• 2+ years with Lucene/Solr or similar, 3+ years in customer-facing technical support.
• Proficiency in Java and scripting languages, plus Unix/Linux comfort.
• Bonus for experience with Kubernetes, cloud platforms, or machine learning concepts.

Responsibilities

• Support U.S. government customers as a primary point of contact for Lucidworks Fusion.
• Troubleshoot complex search issues and configure product features.
• Create reusable knowledge base articles for broader customer self-service.
• Collaborate with teams to diagnose critical issues and shape product roadmap.

Skills

Lucene/Solr

Java

Scripting languages

Unix/Linux

Tools

Kubernetes

Cloud platforms

Machine learning concepts

Job description

• Support U.S. government customers as a primary point of contact for Lucidworks Fusion.
• Work remotely with hours aligned to Pacific time zone, with on-call rotation.

Key Responsibilities:

• Troubleshoot complex search issues and configure product features.
• Create reusable knowledge base articles for broader customer self-service.
• Collaborate with teams to diagnose critical issues and shape product roadmap.

Qualifications:

• U.S. citizenship required due to government contracts.
• 2+ years with Lucene/Solr or similar, 3+ years in customer-facing technical support.
• Proficiency in Java and scripting languages, plus Unix/Linux comfort.
• Bonus for experience with Kubernetes, cloud platforms, or machine learning concepts.
• Salary range $88,000-$121,000 USD per year, remote in US.

Lucidworks

Lucidworks is leading digital transformation for retailers, financial services, manufacturers, and B2B commerce organizations, using deep learning to connect people with products and information. The company powers search for brands like American Airlines and Lenovo, and values diversity and inclusion in an equal opportunity workplace.