Remote Scheduling Coordinator - Healthcare Access

Genoa Telepsychiatry; Alaska; Remote; USD 22,000 - 40,000; Full time

Job summary

Optum NM seeks a Scheduling Coordinator to join our team. This remote-friendly role schedules and coordinates patient appointments, verifies eligibility, and supports clinical teams in EPIC.

You will work a 40-hour week, 8:00 am - 4:30 pm MST, with occasional overtime and training. Proficiency in Microsoft Office and medical terminology is preferred to ensure a high-quality patient experience.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field.
• Experience with computer systems and Microsoft Office (Microsoft Word, Outlook and Microsoft Excel).
• Knowledge of Medical Terminology.
• Ability to work our normal business hours from 8:00 am - 4:30 pm MST with possible overtime.

Responsibilities

• Accurately schedules and coordinates patient appointments for assigned clinics.
• The ability to work in a high call volume environment while meeting productivity and quality standards.
• Analyzing provider schedules to ensure maximum capacity is met.
• Obtains eligibility and benefit information in a timely manner: assigning FSC benefits, and transfers, demographic data changes in EPIC.
• Registering patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
• Use appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record.
• Performs other duties as assigned.

Skills

Customer service

Medical Terminology

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Optum NM seeks a Scheduling Coordinator to join our team. This remote-friendly role schedules and coordinates patient appointments, verifies eligibility, and supports clinical teams in EPIC.

You will work a 40-hour week, 8:00 am - 4:30 pm MST, with occasional overtime and training. Proficiency in Microsoft Office and medical terminology is preferred to ensure a high-quality patient experience.