Scheduling Coordinator

Optum; Albuquerque (NM); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a Scheduling Coordinator to manage patient appointment scheduling, optimize clinician calendars, verify benefits, and deliver a positive patient experience. This role collaborates with clinical teams and uses EPIC and other health systems to relay information efficiently.

This full-time position offers training, a 7:55 am - 4:25 pm MST schedule, potential overtime, and a telecommuting setup within 50 miles of Albuquerque.

Qualifications

• High School Diploma or GED or equivalent work experience.
• 1+ years of related customer service or scheduling experience.
• Knowledge of medical terminology and basic computer skills.
• Ability to work standard hours 7:55 am - 4:25 pm MST, plus potential overtime.

Responsibilities

• Accurately schedules and coordinates patient appointments for assigned clinics.
• Work in a high call volume environment while meeting productivity and quality standards.
• Verify eligibility and benefits; enter demographic data in EPIC.
• Register patients in the electronic health record and use templates as needed.
• Communicate with clinical teams to relay information and support operations.

Skills

Customer service

Call center experience

Medical terminology

Microsoft Office proficiency

Education

High School Diploma / GED

Tools

EPIC

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

This position is Remote in Albuquerque, NM. If you are located within commutable distance to the office at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate timelines and meet productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

This position is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:55am - 4:25pm MST. It may be necessary, given the business need, to work occasional overtime.

We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm MST, Monday - Friday. Training will be conducted onsite and will go remote after.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities

• Accurately schedules and coordinates patient appointments for assigned clinics.
• The ability to work in a high call volume environment while meeting productivity and quality standards.
• Analyzing provider schedules to ensure maximum capacity is met.
• Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) benefits, and all other related activities i.e. transfers, demographic data changes in EPIC.
• Registering patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
• Use appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record.
• Performs other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field
• Knowledge of Medical Terminology
• Experience with computer systems and Microsoft Office (Microsoft Word, Microsoft Outlook and Microsoft Excel)
• Ability to work our normal business hours from 7:55 am - 4:25 pm MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• 1+ years of healthcare experience to include scheduling experience and verification of eligibility and benefits

Telecommuting Requirements

• Must reside within 50 mile radius of our office located at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location, and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.