Remote Scheduling Center Agent II - Denture & Implant Team

Aspen Dental; Tennessee; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Visn

Paid time off

401(k) with company match

Full-time and part-time schedules with

Job summary

Aspen Dental in the United States is seeking a Scheduling Center Agent 2 (Advanced Agent) to join our Denture & Implant Team. This remote role guides patients through complex conversations, educates them on denture and implant services, and connects them with the right care.

You will handle inbound/outbound calls, use advanced sales skills, and navigate the practice management system to resolve inquiries while meeting performance metrics.

Qualifications

• 2+ years of dental industry and/or sales experience.
• Proven ability to deliver strong performance in customer experience and/or sales metrics.
• Ability to navigate multiple applications and document information accurately.

Responsibilities

• Serve as the first point of contact for patients, scheduling appointments and answering questions.
• Handle inbound and outbound calls and chats in a high-volume environment.
• Utilize advanced customer service and sales techniques to increase appointment acceptance.
• Navigate the practice management system to review accounts and resolve inquiries.
• Apply critical thinking to address patient needs and remove barriers to care.
• Meet or exceed individual performance metrics and contribute to center goals.
• Support onboarding and share best practices with colleagues.

Skills

Dental industry experience

Sales experience

Customer service skills

Communication skills

Education

High School Diploma

Job description

Aspen Dental in the United States is seeking a Scheduling Center Agent 2 (Advanced Agent) to join our Denture & Implant Team. This remote role guides patients through complex conversations, educates them on denture and implant services, and connects them with the right care.

You will handle inbound/outbound calls, use advanced sales skills, and navigate the practice management system to resolve inquiries while meeting performance metrics.