Remote Scaled Partner Manager, Tech Ecosystem

Figma; San Francisco, New York (CA, NY); Remote; USD 115,000 - 245,000; Full time

Job summary

Figma is seeking a Scaled Partner Manager to shape how we engage and support a growing network of technology partners. You’ll manage dozens of partners through scalable programs, coordinating with product, marketing, enablement, and operations to ensure a seamless experience for users and partners alike.

You’ll design repeatable processes, build enablement resources, and measure program health to drive growth across the ecosystem.

Qualifications

• 5+ years of experience in a SaaS or technology company, with at least 2 years in partnerships, ecosystem programs, partner enablement, or a technical, customer facing role
• Strong communication skills—you can clearly explain both business and technical concepts to diverse audiences and write with clarity and warmth
• Experience collaborating cross-functionally with technical and non-technical teams such as product, marketing, sales, and operations, with demonstrated ability to plan, coordinate, and prioritize multiple projects simultaneously
• Operational excellence—you love improving processes, building templates, and creating scalable systems that make everyone’s lives easier
• Ability to properly balance the needs of our business, the partner, and the customer through partnerships

Responsibilities

• Serve as the principal architect of our scaled partner program by combining traditional partner management with robust program management to create repeatable blueprints and establish and execute on operational frameworks to drive growth with and through our product partners
• Manage and support a portfolio of ~50 technology partners through scalable engagement programs that help partners succeed and drive value for Figma’s users
• Serve as the primary point of contact for partner inquiries, triaging questions and connecting partners with the right internal teams across product, marketing, operations, and enablement
• Develop and operationalize scalable systems such as newsletters, FAQs, and enablement resources to keep partners informed and aligned with Figma’s product roadmap and priorities
• Drive cross-functional execution with product, marketing, and events teams to spotlight partners across the Figma ecosystem, including Config and Figma Community initiatives
• Measure and improve partner engagement, satisfaction, and overall program health by designing repeatable processes and clear success metrics
• Experiment and iterate on new programs that make it easier for developers and integration partners to innovate on top of Figma
• Champion partner and user needs internally, balancing business impact with customer experience to ensure our ecosystem continues to thrive

Job description

Figma is seeking a Scaled Partner Manager to shape how we engage and support a growing network of technology partners. You’ll manage dozens of partners through scalable programs, coordinating with product, marketing, enablement, and operations to ensure a seamless experience for users and partners alike.

You’ll design repeatable processes, build enablement resources, and measure program health to drive growth across the ecosystem.