Remote Scaled CS Manager - Tier 4 Healthcare Data

Junction; Estes Park (CO); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Equity

Company offsites

Learning budget

Wellness budget

Remote-first

Job summary

Junction is hiring a high-agency Scaled Customer Success Manager to own the Tier 4 segment—roughly 100 small accounts—through proactive, repeatable motions. You will design programs, write content, and drive adoption across an API-driven health data platform.

You’ll collaborate with product and engineering to turn customer patterns into scalable plays. The role suits someone with 2+ years in scaled CS, who thrives in ambiguous environments and can balance automation with human touch.

Qualifications

• 2+ years in customer success, scaled/digital model
• Seed to Series C experience
• Ambitious, proactive mindset
• Think in segments, triggers and plays
• Able to spot expansion/renewal signals in accounts

Responsibilities

• Own Tier 4 segment of ~100 accounts with a pooled model
• Design proactive, scalable onboarding and adoption campaigns
• Create campaigns from API/features to drive adoption
• Define signals and queues to trigger plays
• Collaborate with CS Leader, Product and Engineering
• Utilize AI to scale coverage and when human touch is needed
• Bring learnings from 100 accounts to product/engineering

Skills

CS experience

Early-stage background

High agency

Programmatic thinking

Commercial instinct

Clear writing

Adaptability

Technical curiosity

Job description

Junction is hiring a high-agency Scaled Customer Success Manager to own the Tier 4 segment—roughly 100 small accounts—through proactive, repeatable motions. You will design programs, write content, and drive adoption across an API-driven health data platform.

You’ll collaborate with product and engineering to turn customer patterns into scalable plays. The role suits someone with 2+ years in scaled CS, who thrives in ambiguous environments and can balance automation with human touch.