Remote SBA Inside Sales Manager–SB Lending

Fifth Third Bank; Cincinnati (OH); On-site; USD 82,000 - 173,000; Full time

Job summary

Fifth Third Bank is seeking an Inside Sales Manager, Small Business to lead a multi-layer Inside Sales team in a fast-growth SBA lending environment. You will oversee daily throughput, SLA adherence, and collaboration with Credit and Closing to ensure timely decisioning and strong borrower experience.

You will translate divisional productivity strategies into team plans, manage end-to-end sales lifecycle, ensure compliance with Reg B, and develop future leaders while maintaining risk controls.

Qualifications

• Minimum 3-5 years management experience including successful team leadership and development in a sales environment preferred.
• Experience leading high‑performing teams in a fast‑paced SBA lending environment, with deep working knowledge of SBA 7(a), 504, and Express loan programs
• Proven ability to adapt quickly, manage teams through organizational change, and build scalable closing processes in high‑growth environments
• Demonstrated proficiency in SBA SOP guidelines, deal structuring, pipeline management
• Experience leading multi‑layer sales teams or equivalent leadership responsibility in a fast‑cycle, production‑oriented environment preferred.
• Proven ability to have successfully coached and directed a team scope of sales abilities and enhanced customer experience.
• Ability to create and manage reporting metrics for the team, i.e. proficient in Excel, Business Objects

Responsibilities

• Operational Excellence: Oversee a multi‑layer sales hierarchy (Individual Contributors through Team Leads) and ensure consistent throughput in a high‑volume production environment.
• Strategy: Translate divisional productivity strategies into actionable team plans, including call cadence expectations, funnel management routines, and quality control checkpoints.
• Compliance: Ensure compliance with state and federal regulations, including monitoring adherence to Reg B timeframes and application documentation standards, escalating concerns to senior leadership as required.

Skills

Team leadership

SBA lending knowledge

Sales leadership

Process improvement

Risk & compliance awareness

Tools

Excel

Business Objects

Job description

Fifth Third Bank is seeking an Inside Sales Manager, Small Business to lead a multi-layer Inside Sales team in a fast-growth SBA lending environment. You will oversee daily throughput, SLA adherence, and collaboration with Credit and Closing to ensure timely decisioning and strong borrower experience.

You will translate divisional productivity strategies into team plans, manage end-to-end sales lifecycle, ensure compliance with Reg B, and develop future leaders while maintaining risk controls.