Lead Database Service Delivery Engineer (Remote)

Altria Group, Inc.; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible and remote options

Paid time off 15 days

13 paid holidays

Performance bonus

401(k) matching

Job summary

Altria Group, Inc. in Richmond, VA seeks a Database Service Delivery Engineer to oversee database service health, governance, and continuous improvement across enterprise environments. Remote work may be considered for the right candidate.

You will coordinate across engineering teams, vendors, and business partners to ensure compliance with security, regulatory obligations, and SLAs. Strong ITIL experience and data-driven reporting are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience.
• 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions.
• Validated experience supporting and administering Microsoft SQL Server and Oracle database environments.
• Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.
• Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments.
• Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences.
• Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.
• Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.

Responsibilities

• Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence.
• Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners.
• Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.
• Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making.
• Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews.
• Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.
• Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality.
• Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.

Skills

ITIL knowledge

Coordination

Data reporting

Vendor management

Stakeholder communication

Cross-team collaboration

Education

Bachelor's degree in IT/CS/Engineering

Tools

SQL Server

Oracle DB

ServiceNow

AuditBoard

CMDB platforms

Excel

Power BI

Job description

Altria Group, Inc. in Richmond, VA seeks a Database Service Delivery Engineer to oversee database service health, governance, and continuous improvement across enterprise environments. Remote work may be considered for the right candidate.

You will coordinate across engineering teams, vendors, and business partners to ensure compliance with security, regulatory obligations, and SLAs. Strong ITIL experience and data-driven reporting are essential.