Remote SAP CS Lead: Service Management & OTC Expert

MassGenics, Inc.; Chicago (IL); Hybrid; USD 103,000 - 110,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA/FSA

Life Insurance

Disability protection

Job summary

Innova Solutions is hiring a SAP CS Lead to drive design, implementation, and support of SAP Customer Service solutions. The role covers SAP CS, SAP SM, OTC processes, and integrations with Quoting and Service Contracts, with responsibility for end-to-end customer service workflows.

The position is a full-time contract (W2) for 2+ months, remote with some travel. Compensation ranges from $75 to $80 per hour, based on experience and location, with comprehensive benefits described by the employer.

Qualifications

• Experienced SAP CS Lead to drive the design, implementation and support of SAP Customer Service solutions.
• Strong expertise in SAP CS, SAP Service Management, OTC processes, and integrations with Quoting and Service Contracts.

Responsibilities

• Manage end-to-end customer service processes, including service orders, notifications, contracts and warranties.
• Integrate SAP CS with OTC, Quoting, Service Contracts, and related SAP modules.

Skills

SAP CS Lead

SAP CS

SAP SM

OTC

Job description

Innova Solutions is hiring a SAP CS Lead to drive design, implementation, and support of SAP Customer Service solutions. The role covers SAP CS, SAP SM, OTC processes, and integrations with Quoting and Service Contracts, with responsibility for end-to-end customer service workflows.

The position is a full-time contract (W2) for 2+ months, remote with some travel. Compensation ranges from $75 to $80 per hour, based on experience and location, with comprehensive benefits described by the employer.