Remote SAP BW Support Engineer — Expert Troubleshooter

Rimini Street, Inc.; United States; Remote; USD 35,000 - 58,000; Full time

Job summary

Rimini Street is seeking an experienced Support Engineer, SAP BW, to deliver expert remote support for mission‑critical SAP BW environments across 4.x, ECC, and HANA landscapes. You will focus on BW architecture, data modeling, ETL, and performance within highly customized client systems.

This role requires 5+ years of SAP BW experience, strong BW skills, and the ability to work from a remote location in Brazil, with 24x7x365 support rotations expected.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.
• Strong BW modeling, ETL, BEx, and performance tuning background.
• Experience with major databases and operating systems.

Responsibilities

• Troubleshoot and resolve complex SAP BW issues across data loads, InfoProviders, queries, and performance.
• Partner closely with customers to understand requirements and deliver high‑quality support.
• Support BW customizations and provide best‑practice recommendations.
• Develop and deliver fixes for BW defects and data integrity issues.
• Advise key accounts on BW technical and functional topics.
• Use proprietary tools and remote access to resolve issues in test and client environments.
• Participate in 24x7x365 global support rotation with flexible work hours.
• Contribute to internal knowledge bases, diagnostic tools, and process improvements.

Skills

Troubleshooting

Customer focus

BW architecture

ETL

Communication

Teamwork

Problem solving under pressure

Remote work capable

Education

Bachelor's degree in Computer Science or equivalent

Tools

SAP BW

SAP NetWeaver

BEx

Databases & OS platforms

Job description

Rimini Street is seeking an experienced Support Engineer, SAP BW, to deliver expert remote support for mission‑critical SAP BW environments across 4.x, ECC, and HANA landscapes. You will focus on BW architecture, data modeling, ETL, and performance within highly customized client systems.

This role requires 5+ years of SAP BW experience, strong BW skills, and the ability to work from a remote location in Brazil, with 24x7x365 support rotations expected.